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A lot of consumers are buying guitars more now on the internet.  Whether it be a big box retailers website, a smaller guitar company exclusively online, a local shop with an online presence, eBay, Facebook Market Place, there are many ways to shop online for a guitar.  What happens when your online purchase run afoul?

Depending on how you purchased your guitar, you do have options to either get your guitar that you ordered or a complete refund in a timely manner.  Will cover three scenarios.

eBayeBay is a site that covers the buyer pretty well.  You have eBay’s Buyer Protection and if you paid through PayPal, they have you covered as well.  When you make a buyer complaint against a seller, they automatically freeze the payment in their account until there’s a resolution to the matter.  Keep in mind PayPal gives you up to 180 days from the date of purchase for the buyer to initiate a claim.  Always look at the buyers’ feedback before making a purchase.

Facebook Market Place:  Seeing you have to meet the party-in-person, it’s always recommended that you do the exchange at your local police department as most now have an “e-commerce” area of the parking lots that are monitored by cameras 24/7.  If someone won’t meet you there, chances are it’s best to cancel the transaction.

Online Transaction:  If you’re dealing with a company directly or another entity, and you don’t get your guitar, ask for a refund.  If they don’t give you a refund and stalling with excuses, you have a potential problem that could become a bigger one if not addressed ASAP.  Whatever the reason may be, from fraudulent companies who never had intentions of sending you anything to people needing the money and are floating their schemes with other customers money, know your rights!

  • If you use PayPal, file a dispute and you only have 180 days from the date of purchase.  Your credit card company only gives you a 60 days window.  Scammers and thieves know this and if you wait over six months they can say it’s a statue of limitation and they have your money.
  • Contact your local police/sheriff’s office.  make sure you file a report and more than likely they’ll follow up because the amount of a guitar is a substantial purchase.
  • If you paid with PayPal, most don’t know that the US Postal Inspection Service and/or the FBI might have jurisdiction over this as it could be considered wire fraud.  Call your local office and find out.

ALWAYS ALWAYS do your due diligence on a company before handing over a significant amount of money.  If a company has bad reviews, stay away!

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